Infrastructure Management Services

Hybrid on-prem and cloud combined environments bring new support issues that prevent clients from running their workloads where they make sense for the business

Zanaris provides the skills to manage them wherever they may be allowing the right choices to be made. All on 24x7x365 support to allow client IT to drive business centric projects and not have to handle day-to-day issues

Level 1 through Level 3 Infrastructure Management:

  • Remote 24×7 support of enterprise infrastructure on-prem or in the cloud (AWS, Azure, Google)
  • Project management and infrastructure implementation
  • Backup and Disaster Recovery management
Hybrid Managed Services

Enterprise infrastructures benefit from being deployed on the platform most suited to their delivery; however, it’s increasingly difficult to remain abreast of the ever-evolving deployment options. Managed Service & Support enables your staff to focus on the application infrastructure without having to engage at the platform or infrastructure level.

  • Establish and confirm desired outcomes; performance, resilience, security, operational efficiency, scaling, and disaster recovery
  • Conduct application dependency mapping
  • Gather current performance metrics
  • Perform a capacity and resource analysis relative to industry best practice
  • Compare resilience and security requirements to actual implementation
  • Evaluate performance bottlenecks and performance impacting elements
  • Implement approved recommendations
  • Validate outcomes against expectations
  • Establish monitoring and KPI’s necessary to support SLA’s
Manage & RUn
  • Proactively act on changes in availability and performance
  • Proactively patch and monitor OEM security and performance recommendations
  • Report on and maintain KPI’s and SLA’s
Infrastructure Management


  • Infrastructure architecture documentation
  • Application dependency mapping
  • Capacity & Performance metrics and reporting
  • Availability SLA; consistent with implemented architectures
  • Security and regular point release patching
  • Infrastructure tuning and optimization in support of application performance requirements and cost mitigation
  • 24×7 Tier 2 and Tier 3 support

Enhanced Application Monitoring 

Traditional monitoring is plagued with false positives and does not truly monitor the end user experience. Properly monitored environments detect issues quickly and reduce downtime. 

Enterprise architecture complexity has increased to the point where simply monitoring the underlying components no longer guarantees business availability, reliability, nor resilience. Monitoring must exist at the business outcome, service, and infrastructure level. If your monitoring is only identifying an outage, then it’s only confirming business SLA’s have been breached not preventing them.

IT Service Management Integration

Managing the end user experience starts from the Service Management tools and they are the best indicator of success or failure of IT strategies. Zanaris has the experience to make these tools more effective and report on true operational success.