Level 2 – Level 3 Services

Hybrid on-prem and cloud combined environments bring new support issues that prevent clients from running their workloads where they make sense for the business

All on 24x7x365 support to allow client IT to drive business centrist projects and not have to handle day-to-day issues

  • Remote 24×7 support of enterprise infrastructure on-prem or in the cloud (AWS, Azure, Google)
  • Project management and infrastructure implementation
  • Backup and Disaster Recovery management
Level 2 – Level 3 Managed Service Support

Enterprise infrastructures benefit from being deployed on the platform most suited to their delivery; however, it’s increasingly difficult to remain abreast of the ever-evolving deployment options. Managed Service & Support enables your staff to focus on the application infrastructure without having to engage at the platform or infrastructure level.

  • Establish and confirm desired outcomes; performance, resilience, security, operational efficiency, scaling, and disaster recovery
  • Conduct application dependency mapping and database dependency mapping
  • Gather current performance metrics
  • Perform a capacity and resource analysis relative to industry best practice
  • Compare resilience and security requirements to actual implementation
  • Evaluate performance bottle-necks and performance impacting elements
  • Implement approved recommendations
  • Validate outcomes against expectations
  • Establish monitoring and KPI’s necessary to support SLA’s
Manage & RUn
  • Proactively act on changes in availability and performance
  • Proactively patch and monitor OEM security and performance recommendations
  • Report on and maintain KPI’s and SLA’s
Level 2 – Level 3 Managed Service Support 


  • Infrastructure architecture documentation
  • Application dependency mapping
  • Capacity & Performance metrics and reporting
  • Availability SLA; consistent with implemented architectures
  • Security and regular point release patching
  • Infrastructure tuning and optimization in support of application performance requirements and cost mitigation
  • 24×7 Tier 2 and Tier 3 support