IT Service Management

Zanaris Leverages modernization and automation to optimize our continuous IT environment and to enhance end user performance and availability to ensure security and compliance.

IT Service Management Integration

Managing the end user experience starts from the Service Management tools and they are the best indicator of success or failure of IT strategies. Zanaris has the experience to make these tools more effective and report on true operational success.

  • ServiceNow – Jira Service Desk
IT Service Management

Our Process

Service Management
  • Knowledge Management
  • Self-Service Enablement
  • Release/Testing Management
  • Configuration Management
Service DEVOPS
  • Event/Incident Management
  • Agile Process
  • Support Management
  • Knowledge Management
Service Transition
  • Change Management
  • Lifecycle Management
Service Design
  • Service Level Management
  • Service Catalog Management
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